You can teach someone how to operate complex restoration equipment. But how do you teach them to care about the details at 3 a.m. when they’re called out to a flooded job site? That’s the challenge restoration owners talk about behind closed doors. You don’t just
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In a perfect world, every restoration company would run on well-defined standard operating processes (SOPs). How to mitigate a category 1 water loss. Operating a HEPA vacuum. Documenting a job site. Or onboarding a new hire. The stuff that keeps projects moving and prevents disasters from becoming, well…even
Every restoration manager has experienced a late-night call about a water loss. It’s 11:45 PM, and your phone buzzes: “Commercial water loss. Three floors. Team's already en route.” “Team” is your newest technician, so you hope they remember the containment protocol you walked through last
When you need to learn something new, you probably do what everyone does: pull out your phone and Google it. How to fix a leaky faucet? YouTube’s got you. How to boil the perfect egg? There’s a video with three million views and a surprising amount of drama
On a random Tuesday afternoon, somewhere between fixing broken pipes and the sixth call from an adjuster, it hits you that your best guy quit last week. The new water tech didn't show up this week. And now? You're short-staffed, overbooked, and running on caffeine
Let’s be honest. AI in restoration sounds a bit like kombucha at a barbecue. Kind of interesting. A little confusing. And if we’re being real, not what you came here for. But here’s the truth: AI in restoration isn’t just for tech conferences anymore. It’s
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Starting a new job should feel exciting—a fresh start, a chance to learn, grow, and contribute. You expect structured training, clear guidance, and a solid understanding of how to do the job right. But unfortunately, all too often you're just handed a company email, a safety vest,
A picture is worth a thousand words, and nowhere is this more true than in the restoration industry. Between insurance carriers, homeowners, and third-party administrators, every job has multiple stakeholders invested in the details. Clear and comprehensive photo documentation can often make all the difference, turning a potentially complicated
Staying ahead in the restoration industry often means embracing the latest technology—and for many restorers, that starts with upgrading their estimating software. The right tools cut through confusing workflows, making claims simpler and faster than ever before. To find out which estimating tools actually deliver, we surveyed a wide
Throwing someone into the water and hoping they learn how to swim is not exactly an effective or enjoyable experience. So why does this method sound familiar when it comes to water restoration training? New water technicians are frequently dropped into the deep end without formal guidance or standardized procedures.
Press Releases
Montreal, Canada, April 15, 2024 – magicplan, the leading provider of real-time sketching and documentation technology, is thrilled to announce a new strategic partnership with KnowHow, an easy-to-use platform that helps the restoration industry onboard, upskill, and optimize its workforce with instant in-field guidance. This collaboration is
Press Releases
Mt. Laurel, NJ, March 2024 - The RIA is pleased to announce a new Affinity Partnership with KnowHow to provide value to RIA members and their workforces through an easy-to-use app that makes onboarding new hires faster, reduces downtime on-site, and boosts overall productivity. RIA members may now